general information

artwork

Camera ready artwork is defined as black and white color separated positive image with clean sharp lines that does not require any alterations. Photocopies, faxed art, sketches, stationary, business cards and other imprinted products are not considered camera ready and may be subject to an art charge. The Express Line reserves the right to reject any art that is not considered camera ready. Art will be charged at an hourly rate of $60.00(g). Art will be quoted before production begins. IF NOT SPECIFIED ON THE PURCHASE ORDER, ART SIZE AND PLACEMENT WILL BE AT THE DISCRETION OF THE ART DEPARTMENT.

cancellations and changes

The Express Line reserves the right to commence production upon receipt of the order. Customer will be required to pay for all work completed at the time of cancellation. Any changes requested after artwork has been prepared for production may incur additional film and screen charges. All cancellations and changes to any pending order must be submitted in writing.

change of color

$20.00(g) per color. Must be in full case quantities.

claims

All claims other than those involving freight carriers must be made within 10 days of receipt of merchandise. No returns will be accepted without prior written consent of factory. No merchandise will be accepted for return after being altered, or otherwise used. Factory disclaims any responsibility for goods after 30 days in buyer's possession.

confirming orders

Factory will not be responsible for any duplicate shipments that occur if “confirming”  does not appear on any follow-up or faxed orders.

copy changes

There will be a $30.00(g) charge for all copy changes up to three lines. If four or more lines are changed, new screen charges will apply and will be invoiced accordingly. CHANGES IN COPY MAY AFFECT SHIP DATE.

distributor overrun

Upon request, overruns will be sent at cost of item plus freight.

drop or split shipments

Drop or split shipments are billed at $8.00(g) per drop ship location after the first shipment.
Drop ship list must accompany order. DROP OR SPLIT SHIPMENTS MUST BE IN FULL CASE QUANTITIES (BROKEN CASES ARE BILLED AT $16.00(g) ). FREIGHT EQUALIZATION DOES NOT APPLY TO DROP SHIPMENTS.

e24

Information regarding 24 hour rush service with our e24 program can be found here.

FOB Canada

Information regarding the FOB Canada program is found here.

freight equalization program

All shipments are F.O.B. factory, Oxnard, California. Freight savings are now available from Atlanta, Dallas, Indianapolis, Philadelphia and Seattle. Freight charges for orders shipped to the 48 Contiguous United States (excludes shipments to Alaska, Hawaii, Canada, and Mexico), will be pro-rated as if shipped from these points. CATALOG QUANTITIES, THIS ONLY APPLIES TO QUANTITIES UP TO 1,008 PIECES AND SHIPPING VIA GROUND FREIGHT. Shipment must be made using The Express Line's shipper number, third party billing is excluded. International, air shipments or freight carriers not recognized by The Express Line as a part of this program are excluded. Drop shipments and premier packaging are excluded.

gift and mailer boxes

Gift and mailer boxes are available for most items. Allow additional production time of 1-3 days. Specify gift or mailer (3g). Note: pricing below refers to standard gift and mailer boxes only.

imprint colors

The Express Line offers a variety of glass, ceramic, and organic inks. PMS colors are paper colors and will be used as reference only. Due to the nature of ceramics, glass, and the firing process, absolute exact matches cannot be guaranteed. A pre-production proof is strongly recommended when imprint colors are critical.

imprint size and position

Order must clearly specify if artwork is one side, two sides, opposite the handle, or wraparound. Order must also clearly state if artwork is to exact size, or should be enlarged or reduced. In the absence of these instructions we will use our own discretion. If specific instructions for art size and location are not clearly stated on the purchase order, no claims will be processed. Imprint locations are defined as follows:

indemnity

When orders are manufactured to customer’s specifications, the customer shall hold The Express Line harmless from any liability for trademark, patent or copyright infringements, proprietary rights violations, invasion of privacy or other personal or intellectual property rights infringements or violations. All materials submitted by the customer for use by the factory to produce items ordered will be considered by the factory to be in full compliance with all applicable laws in regards to trademark, service mark, copyright, patent, or similar protection, and the customer has all of the legal rights and authorizations to grant factory a limited license for the express purpose of reproducing such materials on the products.  It is the customer’s responsibility to provide appropriate legal lines to The Express Line for inclusion in the art.

less than minimum (ltm)

Orders for LTM must be at least half of 1st column quantity. A $50.00(g) LTM charge will be incurred in addition to normal screen charges

master cartons

Additional packaging is required for any ceramic or glass orders shipping via parcel service carriers (UPS, FedEx, DHL). See website for additional charges.

nature of ceramics and glassware

Due to the inherent nature of ceramics and the properties of glassware produced by foreign and domestic manufacturers, there may be slight imperfections and irregularities which should not be perceived as defective. Variations in materials, firing temperatures and color pigments may result in variations in glaze and imprint colors. Ounces, sizes, and measurements are approximate and may vary from batch to batch, and within each batch. These variations are within industry standard and therefore must be considered acceptable.

Non-imprinted merchandise

Catalog end quantity price (c) less $0.40 (c). Must be in case quantities.

ordering

To ensure that your order will be processed as quickly as possible and to ensure that all ship dates will be met, please be specific on your purchase orders. Please type or print legibly our item number, quantity, imprint color(s) and location, complete shipping
information, and any other information relative to your order. Factory will not be
responsible for any misinterpretation of copy layout on handwritten orders or layouts.
Unless otherwise specified, factory reserves the right to select fonts and rearrange copy for best appearance or to meet product limitations. It is important that a ship date be included to expedite your order. The Express Line will only be responsible for meeting ship dates and cannot guarantee in-hands or special event dates due to carrier delays. Please carefully proofread all artwork for accuracy as factory will not be liable for errors in submitted artwork. On re-orders please include the previous invoice number as well as the month and year of the previous order. A brief description of the imprint is also helpful. Also specify if there will be color or copy changes. We cannot guarantee exact color matches on repeat orders due to reasons described in “Nature of Ceramics”.

over/underrun policy

To maintain quality control, we reserve the right to ship up to 10% over or under the quantity ordered and bill accordingly. Orders which specify “exact quantity” will have that quantity only decorated and could result in an underrun after firing. This is industry standard and must be considered as fulfillment of the order.

paper proofs

Initial paper proof will be sent at no charge.
Subsequent paper proofs may incur additional charge of $15.00(g) each.

personalization

Personalization is not available.

precious metals

For metallic gold, microwave safe gold or platinum imprint add $.75(g) per side and $1.50(g) for wraparound. THIS IS IN ADDITION TO REGULAR COLOR CHARGES. We reserve the right to change precious metal imprint prices at any time according to the current market conditions. Metallic inks require special care, and may wear off with dishwasher use.

precious metal bands and halos

Metallic gold, microwave safe gold, or platinum band add $1.50(g) each.
Metallic gold, microwave safe gold, or platinum halo add $.75(g) each.

production time

Standard production time is 7-10 working days from receipt of order and camera-ready artwork at factory. Orders pending pre-production proofs, artwork, credit approval,
pre-payment, or special packaging may extend ship date. Any changes to an order in progress and/or art revisions will delay production and ship dates. PLEASE ALLOW ADDITIONAL PRODUCTION AND SHIPPING TIME DURING THE PEAK MONTHS OF OCTOBER THROUGHT DECEMBER, AS WELL AS CUSTOM ORDERS AND ORDERS REQUIRING SPECIAL PACKAGING.

CPSIA, FDA and Cal Prop 65

Our products and inks are regularly tested to exceed all applicable federal and state regulations, laws and standards for drinkware products, including, but not limited to, those applicable to CPSIA, FDA and Cal Prop 65. Our products comply with all applicable safety regulations, including those for lead, cadmium, phthalates, and BPA.

registration tolerance

Tolerance on multi-color tight registration artwork is 1/16”. This tolerance is industry standard and must be considered acceptable.

rush service

paper insert tumblers and clearance items cannot be rushed

Camera-ready art must be provided for all rush services. PURCHASE ORDER AND ARTWORK MUST BE RECEIVED BY 10:00 AM TO ENSURE SHIP DATE. RUSH SERVICES ARE NOT AVAILABLE FOR PAPER INSERT TUMBLERS AND 4 COLOR PROCESS ORDERS.

sample services

• random samples- Subject to availability and are shipped within 1-3 business days via UPS ground only at no charge. For expedited shipping please provide a purchase order with a UPS account number.
• speculative samples- $70.00(g) per color, up to 2 samples. Speculative samples may not be available in the peak months of October through December. Samples may vary slightly from entire production run.
• pre-production samples- Pre-production proofs are available at $25.00(g) per color plus normal screen charges. Pre-production charge is waived on orders of 576 pieces or more. Changes in pre-production proof will result in additional screen charges. Orders canceled after submission of proof will be invoiced for pre-production proof, screen charges and any other applicable charges.

satin etch imprint

This imprint simulates an “etched” look and is considered a standard imprint color.

setup charges

spot color: $50.00(g) per color on initial order. Exact reorders within two years of previous order will not incur new screen charges.

paper inserts: $80.00(g) and repeat setup $50.00(g)

direct print 4 color process: $400.00(g)

shipping

All shipments will be sent prepaid unless otherwise specified. Freight estimates given by the factory are not guaranteed and are subject to change without notice as rates can fluctuate. Master cartons to protect against breakage are used and billed at $6.00(g) per carton for all UPS, FEDEX, or any other air freight carrier shipments. Please state if you wish to use a specific carrier when ordering or factory will select the most economical house carrier. Title for goods passes to the buyer at F.O.B. point. All goods are shipped at the buyer’s risk and all claims must be made with the freight carrier, normally within 14 days of receipt of merchandise. We do not ensure on-time delivery or safe carriage of goods. Recourse rests exclusively with the transportation company. No adjustments will be given for any delayed or damaged shipments or for any other reason beyond factory control. No C.O.D., Parcel Post, or Priority Mail shipments.

terms

Net 30 on approved credit. Interest charges will be assessed on all past due balances. For your convenience, we accept Visa, Mastercard and American Express. If payment by credit card: due to the custom-made nature of our products, we may charge your credit card for the order (in whole or in part) before production and shipping of your order.

warranty

The Express Line warrants its products for satisfactory workmanship and material with the exceptions described in “Nature of Ceramics & Glass” in the “About Us/General Information” section of our website www.etsexpress.com. Defective merchandise will be replaced, but OUR LIABILITY IS LIMITED TO THE INVOICE COST OF THE ITEM.